Instant Telephone Interpretation Service 24h


CONDITIONS OF USE OF THE telephone service and WEBSITE


Identifying data:
Registered name: Martin Ducos
Trading name:
Head Office: Carlos Senti, 20, 03700 DENIA ALICANTE
CIF: X484549H
Email address:

myfriendinspain offers basic translation services by telephone. It is not an emergency or advice line. No information, advice or opinion shall be given other than the translation from one language to another. It is aimed at basic day to day situations for people experiencing problems with a language barrier and expressely designed to be a QUICK LOW COST solution with call times to be kept to the minimum required by the translation. We will encourage you to hang up!

Costs: The caller will pay 1,21€ per minute from a Spanish landline and 1,57€ from a Spanish mobile phone via their phone bill and will be billed by the second. We make no other charges. Call bundles are available at advertised discounted prices.

The translators are all bilingual in Spainish+other languages but are not doctors, scientists, mechanics etc and hence may come accross some words they are not familiar with for which they may use additional translation systems or dictionaries to check during the call. 

Conditions of use of telephone service:
We will not translate insults, arguments or swearing, nor anything of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or any ilegal activity or attacking human rights. 

Purpose and conditions of WEBSITE use
The purpose of this legal notice is to regulate the access, navigation and use of the website that is published under the name, as well as the responsibilities derived from the use of its contents. Anyone accessing and using this website is deemed to be a USER. Access and use of the website implies acceptance by the user of these terms of use, without prejudice to each and every one of the clauses and general conditions included in the legal notice.If the User does not concur with the clauses and conditions of use of this Legal Notice they should not use the Page.

Use of the website
The user is aware and voluntarily and expressly accepts that the use of the site is carried out under their sole and exclusive responsibility.

The USER agrees, and accepts, to make appropriate use of the service that myfriendinspain offers through its website and telephone service, and not to use them to: 
a) Engage in unlawful or illegal activities or activities in bad faith and contravening public order. 
b) Disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights. 
c) Causing damage to the physical and logical systems of myfriendinspain, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.

d) Try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. 

To this end, THE USER undertakes and undertakes NOT to use any of the Content or services for illegal purposes or purposes, prohibited in the Legal Notice or by current legislation, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, degrade or prevent the normal use of the Contents, computer equipment or documents, files and all kinds of content stored on any computer equipment owned or contracted by myfriendinspain, other Users or any Internet user (hardware and software).THE USER is required and undertakes not to transmit, disseminate or make available to third parties any kind of material contained on the Page, such as  information, texts, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which he has had access in his capacity as User of the Page, without this list being exhaustive.

Likewise, in accordance with all the above, THE USER may not: 
a) Reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify the Contents, unless he has the written and explicit authorization of myfriendinspain, which is the owner of the corresponding rights, or if this is legally permitted. 
b) Delete, manipulate or in any way alter the “copyright” and other identifying data of the reserved rights of myfriendinspain or its owners, fingerprints and / or digital identifiers, or any other technical means established for its recognition. 
c) The User must refrain from obtaining and even attempting to obtain the Content using means or procedures other than those that, as applicable, have been made available for this purpose or have been indicated for this purpose in the Web pages containing the Contents or, in general, those that are habitually used on the Internet for this purpose, provided they do not entail a risk of damage or deactivation of the Page, and / or of the Contents.

In the same way, THE USER acknowledges: 
i) That myfriendinspain will not be liable in any way for the opinions expressed by users, who participate under their sole and exclusive responsibility. 
ii) That the comments of users do not represent the opinions of myfriendinspain, its partners or its employees. 
iii) That myfriendinspain does not guarantee, in any case, the publication of the contents sent by users. In this regard, all comments received will be automatically reviewed by an antispam filter and moderated, in terms of their form, by an administrator of the website, who will always act in accordance with the democratic freedoms of expression and information.

Also, myfriendinspain reserves the right to remove all comments and contributions that violate respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, that contain attacks against young people or children, or infringe public order or security or that, in its judgment, are not suitable for publication.

In any event, myfriendinspain will not be responsible for the opinions expressed by users through the blog or other participation tools that may be created, in accordance with the provisions of the applicable regulations.

Privacy policy

Data Protection.

In compliance with the principle of transparency and duty of information established by Community and national regulations on data protection, myfriendinspain informs USERS of this website of about the circumstances and conditions of the processing of their data, as well as the rights of each interested party.

Who is responsible for the processing of your data?

Identity: myfriendinspain and Martin Ducos – NIE: X4834549H
Postal address: Carlos Senti, 20, 03700 DENIA ALICANTE
Telephone: 807 499 846

What do we process your personal data for?
At myfriendinspain we process the information that users provide us in order to:
Provide translation services billed via your telephone provider. Answer any queries that you make through our Facebook or email.

How long do we keep your data for?
The personal data provided will be kept until its deletion is requested by the interested party.

What category of data do we collect?
The data we collect for the purposes set out in the previous section are those identifying the users, consisting of name, email, telephone number and social media account. Specially protected data is not processed.

What is the legitimacy for the processing of your data?
The legal basis for the processing of personal data is the consent that is requested in our contact form or by accepting the legal conditions when calling our language helplne.

Acceptance of the privacy policy, through the established opt-in procedure, will be understood for all purposes as the provision of FREE, SPECIFIC, INFORMED AND UNEQUIVOCAL CONSENT – pursuant to Article 4 of the General Data Protection Regulation of the UE- of the USER to the processing of personal data under the terms that are set out herein.

Who will we disclose your data to?
The data collected will be communicated to us by the telephone service provider for billing purposes and sending you one SMS after your call to us only. Also, myfriendinspain contracts its virtual infrastructure according to a “cloud computing” model, through WordPress, Hubspot and Dropbox.

What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation of whether or not myfriendinspain is processing personal data concerning them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes it was collected for. In such cases, myfriendinspain will notify each of the recipients to whom their personal data has been communicated. In certain circumstances, the interested parties may request a limitation on the processing of their data, in which case, we will only keep it for the purposes of defending ourself against any claims. In certain circumstances, and for reasons related to their particular situation, the interested parties may object to the processing of their data. myfriendinspain will stop processing the data, except for compelling legitimate reasons, or defending against any claims. Interested parties will be entitled to receive the personal data that concerns them, that has been provided to myfriendinspain, in a commonly used and machine readable structured format.

To exercise the rights mentioned in the previous sections, users may communicate in writing to the registered office of myfriendinspain or the e-mail, including in both cases a photocopy of their ID or other similar identification document.

What security measures are in place?
myfriendinspain hereby informs you that it has implemented the technical and organisational security measures to ensure the security of your personal data and avoid its unauthorised alteration, loss, processing or access.

Also, myfriendinspain has established measures to strengthen the confidentiality and integrity of the information in its organisation. Continuously maintaining the supervision, control and evaluation of processes to ensure respect for the privacy of data.

As a service to our visitors, our website may include links to other sites that are not operated or controlled by myfriendinspain Therefore, myfriendinspain does not guarantee, nor is responsible for, the legality, reliability, usefulness, veracity and up to date nature of the contents of such websites or their privacy practices. Before providing your personal information to these websites, please note that their privacy practices may differ from ours.

Modification of the Legal Notice
In order to improve the performance of the website, myfriendinspain reserves the right to make, at any time and without prior notice, modifications and updates to the information contained in the website, the configuration and design thereof, and of this legal notice, as well as any other special conditions. Therefore, THE USER must read the Legal Notice each and every time they access the Page.

Intellectual and Industrial Property
Martin Ducos is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained in it, owned by  myfriendinspain or its licensors, all rights reserved.Any use not previously authorised by myfriendinspain will be considered a serious breach of the intellectual or industrial property rights of the author.

The USER undertakes to respect the Intellectual and Industrial Property righted held by myfriendinspain You may view the elements of the website and even print them, copy them and store them on your computer’s hard drive or any other physical medium, provided that it is solely and exclusively for your personal and private use. 

The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that has been installed on the pages of myfriendinspain. All trademarks, trade names or distinctive signs of any kind that appear on the Site are the property of Martin Ducos or, as applicable, third parties who have authorised their use, without it being understood that the use of, or access to, the Portal and/or to the Contents, grants the User any right over the aforesaid trademarks, trade names and / or distinctive signs, and without the User being granted any of the exploitation rights that exist or may exist in respect of said 


In the same way, the Contents are the intellectual property of Martin Ducos, or of third parties where applicable; therefore, the Intellectual Property rights are the property of myfriendinspain or of third parties that have authorised their use, which holds the exclusive exploitation rights thereto in any form and, especially, the rights of reproduction, distribution, public communication and transformation. The reproduction, distribution and public communication, including the dissemination method, of all or part of the contents of this web page, for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorisation of myfriendinspain

The unauthorised use of the information contained in this website, as well as the infringement of the Intellectual or Industrial Property rights of myfriendinspain or of third parties included in the Page that have transferred contents will give rise to the legally established responsibilities.

Cookies are the technical means for “traceability” and monitoring of browsing on Websites. They are small text files that are saved on the User’s computer. This method has implications for privacy, so myfriendinspain hereby informs you that it may use cookies in order to create statistics on the use of the website as well as to identify the User’s PC, so it can recognise it the next time you visit. In any event, users may configure their browser to prohibit he use of cookies in their visits to the website.

myfriendinspain is aware of the importance of data protection, as well as the privacy of THE USER and therefore, insists you read the “Cookies Policy” of our website.

Availability of the page

myfriendinspain does not guarantee the absence of interruptions or errors in accessing the Page or its Contents, or that they are up to date, although it will do all possible to, as appropriate, prevent, correct or update them. Therefore, myfriendinspain is not responsible for damages or losses of any kind affecting THE USER due to failures or disconnections in the telecommunications networks causing the suspension, cancellation or interruption of the Portal service during or prior to the provision thereof.

myfriendinspain denies, subject to the exceptions set out in current legislation, any liability for damages of any kind that may be owed due to lack of availability, continuity or quality of the operation of the Website and the Contents, due to non-compliance with the expectations that users may have of user of the Page and the Contents.

The links that appear on this website are exclusively intended to inform the user about the existence of other Web sites that contain information on the subject. These links are not suggestions or recommendations. myfriendinspain is not responsible for the contents of these linked pages, the operation or usefulness of the Hyperlinks or the results of these links, nor does it guarantee the absence of viruses or other elements in them that may cause alterations in the computer system (hardware and software), the user’s documents or files, rejecting any responsibility for damages of any kind caused to the user for this reason.

Access to the Site does not imply an obligation on the part of myfriendinspain to ensure the absence of viruses, worms or any other harmful computer element. The User is responsible, in any event, for providing adequate tools for the detection and disinfection of harmful computer programs; therefore, he is not responsible for possible security errors that may occur during the provision of the Site’s service, nor any damages that may be caused to the computer system of the user or of third parties (hardware and software), the files or documents stored in it, as a consequence of the presence of viruses in the user’s computer used to connect to the services and contents of the Web, a malfunction of the browser or the use of obsolete versions thereof.

Quality of the page
Given the fixed and unchanging environment of the information and services that are provided through the Site, myfriendinspain shall do all possible to ensure the complete truthfulness, accuracy, reliability, usefulness and / or up to date nature of the Contents.

The information contained in the pages that make up this Portal is merely for informative, advisory, informative and advertising purposes. Under no circumstances do they claim do be, or are, binding or contractual.

myfriendinspain denies all responsibility for decisions that THE USER may take based on this information, as well as for any typographical errors that the documents and graphics of the Page may contain. The information is subject to possible periodic changes, without prior notice, of its content by extension, improvement, correction or updating of the Contents.

Availability of the Contents
The service of the Website and the Contents is, in principle, for an indefinite duration. myfriendinspain, is, however, authorised to terminate or suspend the provision of the Website service and / or any of the Contents at any time. When reasonably possible, myfriendinspain will notify the termination or suspension of the Page in advance.

For all issues arising in respect of the interpretation, application and compliance with this Legal Notice, as well as claims that may arise from its use, all interested parties are subject to the Judges and Courts of Denia expressly waiving any other jurisdiction they may have a right to.

Governing law
These conditions are governed by Spanish law.

Copyright© 2019

All copyrights are reserved by international intellectual property laws and treaties. It is expressly forbidden to copy, reproduce or disseminate them, in whole or in part, by any means.